MINI Service.
RELAX, WE CARE.

You and your MINI are in very good hands with us as your MINI Service Partner. With MINI Proactive Care, any service or maintenance requirements are detected at an early stage and enables us to provide you with the best solution for any situation. You’ll receive proactive support from MINI experts, giving you total peace of mind on and off the road.

YOUR BENEFITS AT A GLANCE.

Proactive - hassle-free support when your MINI tells us you need it. We’ll reach out.
Smart - if possible, we’ll diagnose any issues remotely and repair over the air.
Convenient - integrated into your digital environment.
Quality - direct assistance from MINI experts using original MINI parts.

RELAX, WE CARE.

Warning lights on? Accident? Relax. We Care. MINI Service with Proactive Care ensures support from our experts. With Roadside Assistance across most of Europe, we’ve got you covered – every mile of the way.

PERSONALISED SERVICE.

We guarantee personalised care. From remote and personalised MINI Service video consultations, to online service check-in, digital payment and communications MINI Proactive Care is innovative, personal and convenient for you.

GET CONNECTED TO YOUR MINI.

HERE’S HOW.

Sensors automatically transmit vehicle data to MINI.
Issues can be detected early and sorted by urgency.
We will contact you if action is needed either via the MINI App, by email, SMS or a message sent directly to your MINI. If urgent, we’ll call you.
You will receive competent assistance on site, via remote services or an appointment offer.

ALL YOU NEED.

Simply download the MINI App¹ and enable notifications.
Activate your MINI Connected account.
Enter your vehicle details and preferred MINI Service Partner.
Enter your email address and telephone number.
Ensure Mobility and Smart Maintenance need to be ‘on’.
Alternatively, you can follow the same steps in the MINI Portal.

Download MINI App

INTELLIGENT AND SMART.

Did you close the windows? Want to check your fuel level, range and mileage? Just tap into the MINI App and instantly view the key details about your MINI from the Vehicle tab, including:

Vehicle Status – oil level, fuel level, battery charge & service notifications.
Remote Services – vehicle search, lock/unlock doors, flash light.
Direct access to accident and breakdown assistance.
Book appointments with your MINI Service Partner with just a few clicks.

Discover more

¹ The MINI App is compatible with all MINI vehicles from the March 2018 model year onwards in conjunction with the option MINI Connected and a compatible smartphone. For the best in-app experience, vehicles will need to be equipped with Remote Services. The availability and functions of the MINI App may vary depending on the country.

POPULAR SERVICES & OFFERS. AS PER

MOT & MOT PROTECT.

A MINI over three years old requires an annual MOT test to ensure that you car meets safety requirements and environmental standards.

Learn more

MINI PIT STOP.

Just the ticket, and just the 90 minutes.

Learn more

MINI HEALTH CHECK.

Just 20 minutes to bring you peace of mind.

Learn more

ORIGINAL ENGINE OIL.

Because we want the best for your MINI, we’re keen to make sure its engine is well protected.

Learn more

FIND Vertu Sunderland.

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0900

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0902

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Turning a new corner go-kart style

MINI Cooper Electric.

MINI Service.
RELAX, WE CARE.