OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 86 comments received in the last 90 days.
28 May 2025
Superb service from Josh in sales from initial introductions through to final handover. Kept me informed weekly of car manufacturing progress.
28 May 2025
Brilliant customer experience overall from start to finish, very friendly and accommodating staff. I brought my car with Josh Winter, he has been lovely and very helpful and outgoing throughout.
03 May 2025
Easily organised
29 April 2025
Josh made the whole experience for me very calm and straightforward.
18 April 2025
Josh kept me updated throughout and came back to me on any questions i had sooooo quickly!
17 April 2025
Paul Martin, the sales person I dealt with was very helpful and knowledgeable. Nothing was a bother to him. It was a pleasure doing business with him.
16 April 2025
Cannot fault the service from the minute my car was ordered to the day I picked it up the staff at Vertu Sunderland could not do enough for me. Josh Winter was exceptional and my whole journey buying the mini smooth happy and trouble free.
12 April 2025
We were completely satisfied with the service we received from Josh the salesperson who dealt with us from start to finish and who went out of his way to be helpful.
03 April 2025
The car was collected on the last day of March and this may have given Josh a headache. However, he kept us up to date and ensured everything was completed in a very professional manner.
08 June 2025
Great customer service from Josh.
08 June 2025
Perfect
04 June 2025
Extremely happy.
04 June 2025
As above.
03 June 2025
N/a
03 June 2025
Car was looked after and valet done after the work. Fantastic loan car.
02 June 2025
Cannot fault the service received. Especially from Graeme - if there is anything I am not sure of, he takes the time to talk me through it.
01 June 2025
.
01 June 2025
As above
01 June 2025
Brilliant from start to finish Graham was very good and looked after me
06 June 2025
All of the above, plus so kind and attentive to our well-behaved, gorgeous dogs.