OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 112 comments received in the last 90 days.
04 February 2026
Great experience from the moment I entered the show room until post delivery of my new car. Paul Martin was knowledgeable, friendly and his communication throughout the process was excellent.
04 February 2026
The sales person was exceptional nothing was too much trouble.
31 January 2026
I am extremely satisfied with my experience from start to finish and I have to say that's mainly down to Kathryn Sinclair. I have purchased cars from Kathryn before and she never fails to be an amazing salesperson. Always goes above and beyond!
27 January 2026
Great experience with centre. Great to deal with. Friendly.
25 January 2026
Efficient and effective service from start to finish
22 January 2026
Process was friendly quick and I was kept well informed.
20 January 2026
Kathryn made the process of finding and buying a car easy and stress free. I would recommend her to anyone
19 January 2026
Great communication and service from Josh Winter when it came to upgrading our Clubman. We were given all the information we needed in our to find the best fit for us.
16 January 2026
Tom was great from the minute we met him to the day of delivery.
07 February 2026
First class workmanship and warm hearted customer service
05 February 2026
The only issue is I had to wait 10 minutes to speak to the scheduling people yet when I was in the garage there were a lot of staff stood around talking to each other.
05 February 2026
Always excellant. GraemeRitchie is amazing
05 February 2026
I was not impressed with my initial reception when I came into the dealership.
04 February 2026
The are always ace, communication is good and I never have a problem.
02 February 2026
From arrival and check in to leaving Vertu, I was treated with nothing but warmth, professionalism and excellent customer service, from every single member of the Vertu team with whom I came into contact.
02 February 2026
My first visit and first service for my car, very happy
02 February 2026
Easy to deal with Excellent communication Faultless service
31 January 2026
Great service from staff very professional
29 January 2026
Very friendly, helpful, friendly and knowledgable staff we dealt with.
FIND Vertu Sunderland.
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0900
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0902
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
08 February 2026
We have had 3 cars previously from Josh at Vertu and every time it has been perfect.