OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
145 ratings and 109 comments received in the last 90 days.
20 January 2026
Kathryn made the process of finding and buying a car easy and stress free. I would recommend her to anyone
19 January 2026
Great communication and service from Josh Winter when it came to upgrading our Clubman. We were given all the information we needed in our to find the best fit for us.
16 January 2026
Tom was great from the minute we met him to the day of delivery.
31 December 2025
Very satisfied with Vertu Sunderland. Paul was amazing and super helpful. The purchase and process was smooth and well organised.
30 December 2025
Was informed every step off the way
30 December 2025
Very welcoming staff. Even when Paul wasn't available immediately they would always get a member of staff to help
30 December 2025
We were told we would get it for Christmas but didn't really expect that to happen as smoothly. Lovely when we got the call to say it would be ready
26 December 2025
Really informative, helpful and clear from the start.
24 December 2025
The salesman really looked after us, made us feel very welcome and made the whole experience very enjoyable
23 January 2026
Always courteous and attentive to the issue. Graeme always looks after us.
19 January 2026
Excellent communication, very friendly and polite.
15 January 2026
Very good customer service.
15 January 2026
Great communication as usual and friendly and helpful.
14 January 2026
Great service,no hanging around arrived on time and gave good feedback
13 January 2026
Always great service and helpful.
10 January 2026
Great service
07 January 2026
Excellent very friendly and helpful
06 January 2026
My call was not returned to confirm if the car had been looked at and likely time of completion. Otherwise was called back by male wh9 handed over when car was collected who was excellent and very helpful.
04 January 2026
quick turnaround
FIND Vertu Sunderland.
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0900
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0902
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
22 January 2026
Process was friendly quick and I was kept well informed.