OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 102 comments received in the last 90 days.
17 April 2025
Paul Martin, the sales person I dealt with was very helpful and knowledgeable. Nothing was a bother to him. It was a pleasure doing business with him.
16 April 2025
Cannot fault the service from the minute my car was ordered to the day I picked it up the staff at Vertu Sunderland could not do enough for me. Josh Winter was exceptional and my whole journey buying the mini smooth happy and trouble free.
12 April 2025
We were completely satisfied with the service we received from Josh the salesperson who dealt with us from start to finish and who went out of his way to be helpful.
03 April 2025
Lovely salesperson.
03 April 2025
The car was collected on the last day of March and this may have given Josh a headache. However, he kept us up to date and ensured everything was completed in a very professional manner.
02 April 2025
Extremely satisfied, Josh could not have been more helpful, he went through everything thoroughly and really enhanced the whole experience.
02 April 2025
I have a good experience
02 April 2025
Tom was very knowledgeable on the product and handled all aspects well.
01 April 2025
I was updated frequently on when the mini would be available to collect and it came earlier than expected. I can't find any faults with anything. Paul was fantastic
17 April 2025
The work was completed to a high standard
16 April 2025
Thank you to Graham for all his help.
15 April 2025
Friendly staff snowing all questions
13 April 2025
The service team at Mini Sunderland were superb. Graeme and Lauren were incredibly helpful and found me an office to work from while I waited. They realy went above and beyond.
11 April 2025
Na
07 April 2025
friendly staff
05 April 2025
As above
01 April 2025
Really great fri. Start to finish - Gemma welcomed me and had everything all ready for me arriving at the dealership
29 March 2025
Fully updated during service
28 March 2025
I couldn't fault the service it was really efficient.
18 April 2025
Josh kept me updated throughout and came back to me on any questions i had sooooo quickly!