About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

114 ratings and 96 comments received in the last 90 days.

10 March 2026

Tom was amazing and got us a really good deal, he is a great asset to your company

10 March 2026

Really helpful, knowledgeable and enjoyable experience

09 March 2026

Just really keen to help me get what I wanted at the best price

06 March 2026

Kathryn and Dave were very friendly and welcoming and knowledgeable

06 March 2026

Josh was great from start to finish and kept me updated along the way whilst waiting for my car to arrive

06 March 2026

Excellent customer service. Extremely friendly, professional and accommodating. Josh Winter was absolutely brilliant from start to finish!

06 March 2026

My salesman Josh was really helpful and informative. I was not sure what i wanted and he helped me work through to find my ideal car

05 March 2026

Josh and the team were very friendly and helpful when I was trying to get the best deal for a new mini, Josh was patient with my indecisiveness and didn't make me feel pressured into any decisions

04 March 2026

Very helpful staff

04 March 2026

Great customer service, stayed past their finishing time on a Friday night. I changed my mind twice on the finance options and Paul was very accommodating to finding me the right finance deal.

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04 March 2026

Staff were really welcoming friendly and informative

04 March 2026

Josh was great and couldn't have done any more to help.

04 March 2026

Josh reached out asking if I was in the market and by the following day I had reserved my car. Everything was so well organised and the team pulled all the stops, delivering on everything as promised. Welcoming, organised, and genuine fun experience

04 March 2026

Josh the salesman was extremely helpful and kept in touch with me every step of the way through the process

04 March 2026

From start to finish nothing was too much trouble for Kathryn, i must of sent loads of emails and i am sure she would be busy with other clients, but would always reply promptly and assist in anyway possible. She went above and beyond, amazing.

01 March 2026

Great services all round

27 February 2026

Kathryn at Vertu has been outstanding throughout my journey I really wouldn't want to purchase from anyone else after this wonderful experience.

20 February 2026

The sales manager Kathryn was excellent in helping me with the process

20 February 2026

Josh was extremely helpful, listened to everything I wanted and made the whole experience stress free. He got me exactly what I wanted and explained the entire process as it was my first car and I was clueless going into it.

17 February 2026

Paul was really patient and helpful. He explained everything really carefully and kept in touch while we waited for the car to arrive.

08 February 2026

We have had 3 cars previously from Josh at Vertu and every time it has been perfect.

04 February 2026

Great experience from the moment I entered the show room until post delivery of my new car. Paul Martin was knowledgeable, friendly and his communication throughout the process was excellent.

04 February 2026

The sales person was exceptional nothing was too much trouble.

31 January 2026

I am extremely satisfied with my experience from start to finish and I have to say that's mainly down to Kathryn Sinclair. I have purchased cars from Kathryn before and she never fails to be an amazing salesperson. Always goes above and beyond!

27 January 2026

Great experience with centre. Great to deal with. Friendly.

25 January 2026

Efficient and effective service from start to finish

22 January 2026

Process was friendly quick and I was kept well informed.

20 January 2026

Kathryn made the process of finding and buying a car easy and stress free. I would recommend her to anyone

19 January 2026

Great communication and service from Josh Winter when it came to upgrading our Clubman. We were given all the information we needed in our to find the best fit for us.

16 January 2026

Tom was great from the minute we met him to the day of delivery.

31 December 2025

Very satisfied with Vertu Sunderland. Paul was amazing and super helpful. The purchase and process was smooth and well organised.

30 December 2025

Was informed every step off the way

30 December 2025

Very welcoming staff. Even when Paul wasn't available immediately they would always get a member of staff to help

30 December 2025

We were told we would get it for Christmas but didn't really expect that to happen as smoothly. Lovely when we got the call to say it would be ready

26 December 2025

Really informative, helpful and clear from the start.

24 December 2025

The salesman really looked after us, made us feel very welcome and made the whole experience very enjoyable

23 December 2025

I was kept informed from beginning my enquiry to driving away in my brand new car. Kathryn was very meticulous about showing me everything it can do. I loved how she revealed it to me by removing a sheet it was under which I videoed.

21 December 2025

Everything was great

21 December 2025

Great staff & service

19 December 2025

Great experience

09 March 2026

Always well looked after ...from Booking in at Reception and being kept up to date with how things are proceeding etc. The video check health care check and valet also very much appreciated as part of the customer service. Thanks Kath Morris

08 March 2026

Great service keep me updated all the time

08 March 2026

super efficient. kept uptodate throughout the process. additions recommended and take.

08 March 2026

Very. All went smoothly

04 March 2026

Problem dealt with quickly & efficiently

03 March 2026

Excellent service to myself and my Mini.

03 March 2026

Always very helpful staff always help with any questions

03 March 2026

It would be helpful that when booking your MOT appointment on line that you are made aware that your drop off time is not your time slot and expect to have your car in for the day

01 March 2026

Graeme is always a pleasure to deal with, he's professional, witty and down to earth. He was especially fantastic this time when I was a difficult customer this time. Being unwell, in a new job unable to be on my phone and working late. 5/5

28 February 2026

Very satisfied- always a good experience at this site

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28 February 2026

The whole process was very positive and professional . I would happily recommend it to anyone looking at getting a new vehicle.

27 February 2026

We were advised throughout the service and given a video to watch regarding the procedure.

24 February 2026

Always a fantastic service from Vertu Mini. Graeme always looks after us and keeps us well informed.

24 February 2026

Time slot was from 10am until 12.30 you had the audacity to call me at 12.45to say the service would be delayed by at least 2 hours with a feeble exuse

24 February 2026

Josh was very professional in all aspects of explaining all about my minicountryman. Couldn't have asked for anyone better!

21 February 2026

All done very well and kept informed

21 February 2026

Always ready to help.

20 February 2026

Attention and customer service from all staff . Kept up to date with progress all morning

19 February 2026

Really good, very welcoming, staff were wonderful

16 February 2026

First impression as a new customer I didnt get a warm welcome from the staff member as I struggled to navigate my way through the self check-in and the member of staff was irritated that she had to help me. in contrast to the male staff on collection

15 February 2026

It took a very long time to complete.

14 February 2026

Since the car came back, the exhaust is blowing through the manifold. We pay for a service plan, and yet you missed this?

14 February 2026

The inspection video was not received.

11 February 2026

I was seen promptly and all staff were polite and pleasant. The issue with my car was fixed under warranty at no cost and I also had a free vehicle health check and valet.

10 February 2026

great staff, service. done quickly

07 February 2026

First class workmanship and warm hearted customer service

05 February 2026

The only issue is I had to wait 10 minutes to speak to the scheduling people yet when I was in the garage there were a lot of staff stood around talking to each other.

05 February 2026

I was not impressed with my initial reception when I came into the dealership.

05 February 2026

Always excellant. GraemeRitchie is amazing

04 February 2026

The are always ace, communication is good and I never have a problem.

02 February 2026

Easy to deal with Excellent communication Faultless service

02 February 2026

From arrival and check in to leaving Vertu, I was treated with nothing but warmth, professionalism and excellent customer service, from every single member of the Vertu team with whom I came into contact.

02 February 2026

My first visit and first service for my car, very happy

31 January 2026

Great service from staff very professional

29 January 2026

Very friendly, helpful, friendly and knowledgable staff we dealt with.

28 January 2026

1st & foremost, I was of the opinion that I had sent a reply to you on feedback. However my apologies foe the delay. Fantastic Service from management & Mr Graeme Richie. Offered sound advise over the past 14 months with reference to my Mini all4.

27 January 2026

Clean bright and a good selection of models on display

27 January 2026

Clear communication. Abel to sit and wait with refreshments

23 January 2026

Always courteous and attentive to the issue. Graeme always looks after us.

19 January 2026

Excellent communication, very friendly and polite.

15 January 2026

Very good customer service.

15 January 2026

Great communication as usual and friendly and helpful.

14 January 2026

Great service,no hanging around arrived on time and gave good feedback

13 January 2026

Always great service and helpful.

10 January 2026

Great service

07 January 2026

Excellent very friendly and helpful

06 January 2026

My call was not returned to confirm if the car had been looked at and likely time of completion. Otherwise was called back by male wh9 handed over when car was collected who was excellent and very helpful.

04 January 2026

quick turnaround

02 January 2026

There was a rip to the front wiper blade which was missed.

30 December 2025

A very efficient service

29 December 2025

Very professional and friendly, updated throughout.

28 December 2025

Very nice staff

22 December 2025

I was kept informed of progress and any items uncovered during the service by staff. Waiting area was very comfortable and refreshments on hand.

21 December 2025

Nothing to complain about. good communication, friendly service.

21 December 2025

Due to issues caused by my terrible lease company, I was almost left in the lurch, Lana was absolutely fabulous and took care of both me and my car .she went above and beyond.big thanks and admiration also go to the assistant service manager

21 December 2025

Graham Ritchie, I presume the service manager, welcomed us in a friendly professional way that put us at ease and gave us confidence that we were in good hands

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Sunderland.

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0900

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0902

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map