OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 107 comments received in the last 90 days.
31 December 2025
Very satisfied with Vertu Sunderland. Paul was amazing and super helpful. The purchase and process was smooth and well organised.
30 December 2025
Was informed every step off the way
30 December 2025
We were told we would get it for Christmas but didn't really expect that to happen as smoothly. Lovely when we got the call to say it would be ready
30 December 2025
Very welcoming staff. Even when Paul wasn't available immediately they would always get a member of staff to help
26 December 2025
Really informative, helpful and clear from the start.
24 December 2025
The salesman really looked after us, made us feel very welcome and made the whole experience very enjoyable
23 December 2025
I was kept informed from beginning my enquiry to driving away in my brand new car. Kathryn was very meticulous about showing me everything it can do. I loved how she revealed it to me by removing a sheet it was under which I videoed.
21 December 2025
Great staff & service
21 December 2025
Everything was great
15 January 2026
Very good customer service.
15 January 2026
Great communication as usual and friendly and helpful.
14 January 2026
Great service,no hanging around arrived on time and gave good feedback
13 January 2026
Always great service and helpful.
10 January 2026
Great service
07 January 2026
Excellent very friendly and helpful
06 January 2026
My call was not returned to confirm if the car had been looked at and likely time of completion. Otherwise was called back by male wh9 handed over when car was collected who was excellent and very helpful.
04 January 2026
quick turnaround
02 January 2026
There was a rip to the front wiper blade which was missed.
30 December 2025
A very efficient service
FIND Vertu Sunderland.
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0900
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0902
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
16 January 2026
Tom was great from the minute we met him to the day of delivery.