OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
141 ratings and 104 comments received in the last 90 days.
30 December 2025
We were told we would get it for Christmas but didn't really expect that to happen as smoothly. Lovely when we got the call to say it would be ready
30 December 2025
Very welcoming staff. Even when Paul wasn't available immediately they would always get a member of staff to help
30 December 2025
Was informed every step off the way
26 December 2025
Really informative, helpful and clear from the start.
24 December 2025
The salesman really looked after us, made us feel very welcome and made the whole experience very enjoyable
23 December 2025
I was kept informed from beginning my enquiry to driving away in my brand new car. Kathryn was very meticulous about showing me everything it can do. I loved how she revealed it to me by removing a sheet it was under which I videoed.
21 December 2025
Great staff & service
21 December 2025
Everything was great
19 December 2025
Great experience
04 January 2026
quick turnaround
02 January 2026
There was a rip to the front wiper blade which was missed.
30 December 2025
A very efficient service
29 December 2025
Very professional and friendly, updated throughout.
28 December 2025
Very nice staff
22 December 2025
I was kept informed of progress and any items uncovered during the service by staff. Waiting area was very comfortable and refreshments on hand.
21 December 2025
Graham Ritchie, I presume the service manager, welcomed us in a friendly professional way that put us at ease and gave us confidence that we were in good hands
21 December 2025
Due to issues caused by my terrible lease company, I was almost left in the lurch, Lana was absolutely fabulous and took care of both me and my car .she went above and beyond.big thanks and admiration also go to the assistant service manager
21 December 2025
Nothing to complain about. good communication, friendly service.
17 December 2025
Every part of the service was handled brilliantly by all the staff concerned, from start to finish.
FIND Vertu Sunderland.
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0900
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
Address
- Boldon Business Park, West Boldon, NE36 0BQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0902
Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow
31 December 2025
Very satisfied with Vertu Sunderland. Paul was amazing and super helpful. The purchase and process was smooth and well organised.