Very professional customer service, friendly and kept me informed
Just well looked after while waiting for my car Togo through MoT. Received car valeted and looking good.
We were looked after fantastically from initial enquiry to handover of the cars made to feel special Victoria and the team put in a lot of effort 10out of 10
The Boldon dealership were there to answer any questions I had and alway kept me up to date with the delivery of my vehicle.
All went well
Stress Free in challenging times from enquiry to delivery to after sales got to be a 10
Kept informed all the way. Pleasant staff very friendly patient and considerate to me as an older person.
Our Car was expected and received at the booked time. We were told/ and contacted when it was ready. Graham took us to the car and checked it had been cleaned and was ready for us to be driven away. Perfect customer service.
very helpful and easy to set up dates for services
Customer service at Vertu Mini Sunderland was fantastic. From the moment I walked into the dealership Lee Wilkinson dealt with me with a calm, no pressure professional attitude and helped and kept me up to date from start to finish.
Again fantastic service
always kept informed about delays to the delivery of car which we new about from the start of purchase.
I was kept informed and feared guidance to use the car's features.
This mini garage knows how to treat people Simply great customer service from entering garage to leaving
Was updated regularly about the progress of the car
Well organised and efficient, it just seemed like a long time from ordering to it actually arriving, though it was within the agreed time.
Quality service and friendly, helpful staff.
Despite the fact that my car was delayed I was kept up to date by Victoria.Stubbs@vertumotors.com. Also the hand over of the car was very thorough and I felt completely confident driving the car and understood how to use the app etc.
I have dealt with the same salesperson before.
I gave this answer as I am always satisfied with the garage never have and problems and your staff are very polite and caring
Quick and easy to place the order when I was ready. Received the car very quickly and was even given the opportunity to collect early.
Good communication in difficult times.
My appointment length was tailored to suit my personal circumstances.
The staff looked after me and spent time going over the options
The day my car was serviced, they contacted me when the said they would, the car they provided me for the day was excellent and the after care has been great.
The staff were very helpful.