OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 82 comments received in the last 90 days.
09 October 2023
My mam felt looked after and was advised correctly
06 October 2023
Lee was very knowledgable and informative throughout the entire purchase. Every step of the process was clearly explained and we received updates while waiting for the car to be built. Lee was friendly and curteous but always proffesional
04 October 2023
The car just feels right and exceeds our ex[ectations.
03 October 2023
Kathryn was very knowledgeable and made us feel very welcome
03 October 2023
Very satisfied with my deal
03 October 2023
Dealing with Lee was so easy and pain free. Handover was superb and ultra professional
01 October 2023
Kathryn kept me well informed through the experience and was brilliant on the day o received the car
30 September 2023
I was kept in touch regularly with the progress of my sale.
28 September 2023
From entering the show room to look at the car to driving it away only days later we had the most wonderful experience from Lee, the disability consultant, The service has been second to none. This service has extended into aftercare.
10 October 2023
When I arrived in the morning to drop the car off and check in.there was no one from mini around to speak to for around 10 mins and the self check-in computer was broken.
09 October 2023
Staff were knowledgeable and explained clearly what I could expect.
09 October 2023
All fine
07 October 2023
Had oil service. Broke down 7 days later with oil pressure problems
07 October 2023
video of service good communication
02 October 2023
Spot on customer service all round
01 October 2023
Loved the video explaining the service and MOT
27 September 2023
Work carried out as expected and promptly. I only waited a morning before my car was completed. Much better than a day. Perhaps moving to shorter time slots and effective planning of work is needed always
25 September 2023
Lovely guys who dropped car off very pleasant
25 September 2023
Excellent service and good information shared.
09 October 2023
Discussions pre-purchase good. Helpful dealership. Pick up & post sales support not so good. Handover was underwhelming and just like picking car up after a servcie. Car had scuff marks on inside drivers door. Sat nav not activated and still waiting.