OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 74 comments received in the last 90 days.
13 July 2024
Tom was fantastic at addressing any issues that arose during the sales process. Good knowledge of the cars and anything he could do to help he did.
12 July 2024
Great customer service
10 July 2024
Nice to deal with
03 July 2024
I've purchased all but 1 of my MINI's from Paul Martin, he's always super friendly and chatty but also very professional without that awful
03 July 2024
Staff polite and helpful and was updated regularly about the delivery
02 July 2024
Kathryn sorted everything for me. Incredible as always
02 July 2024
Accurate estimation of delivery date Tom updated me throughout process Great service
02 July 2024
I was 100% completely satisfied. As stated above, my positive experience is all down to Paul. He made the whole experience easy and fun. Shout out also to Dave (manager) who was also great and funny (although not as funny as Paul).
02 July 2024
Could not ask for more. perfection
21 July 2024
Friendly staff. Clear advice and easy to deal with
19 July 2024
Excellent communication from Natasha throughout my service.
18 July 2024
Work was done quickly and car was handed back looking as good as new.
18 July 2024
Service it self was fine part of the paid plan I have . Poor wash and vac .. Car windows and boot all streaked . Not a good job at all .
18 July 2024
Attentive staff
17 July 2024
good service, friendly video of check is reassuring
15 July 2024
The MOT and vehicle recall item were carried out in good time, and the service advisor was courteous, friendly and professional. Informed of future upcoming required service items and costs
15 July 2024
I'm confident that they do their best for me & nothing is too much trouble
14 July 2024
Happy with service
14 July 2024
L
13 July 2024
We love the quality and relauability of the cars and the excellent service from Vertu Sunderland.