About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

131 ratings and 113 comments received in the last 90 days.

23 April 2026

Josh winter was the best salesman I've ever bought from.

23 April 2026

Staff were very knowledgeable, professional yet friendly and we were kept informed every step of the way from order to delivery. Superb service from Kathryn Sinclair (Sunderland) Absolutely fabulous service

23 April 2026

What's not to say. Kathryn and the team and Vertu Sunderland deliver an exceptional service. Nothing is ever an issue she goes above and beyond to ensure the experience is outstanding

22 April 2026

Katherine was brilliant, she new exactly what I wanted and was able to find a deal to make sure I got the perfect car for me! Fast and efficient too

22 April 2026

Excellent service from start to finish

19 April 2026

Communication was brilliant through every process of the sale from start to finish. Particularly impressed with the detail coved in the handover.

10 April 2026

Josh was very helpful and organised.

09 April 2026

Good service

08 April 2026

Professional from start to finish

08 April 2026

Experienced team ensuring all our needs were met.

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03 April 2026

Exceptional customer service from Josh as always. He always goes the extra mile

02 April 2026

Josh was incredibly helpful and knowledgeable. He kept us up to date with our order, even managing to get us our car earlier than expected.

01 April 2026

Josh was very friendly, knowledgeable and efficient

29 March 2026

Paul kept us informed all the way from ordering our car to collection, and was a avIlable for any queries we had throughout the process.

28 March 2026

Very professional and courteous

24 March 2026

Brilliant service from start to finish. Smooth and straight forward process. Josh Winter was brilliant throughout

24 March 2026

Paul Martin provided a great experience when ordering a new vehicle. He was helpful, knowledgeable and highly personable.

16 March 2026

Josh was really helpful and made a stressful situation much easier - much appreciated!

16 March 2026

Fantastic service, kept informed at all stages of purchase. Any questions I had were answered and the day of pick up was great. First class treatment all the way.

16 March 2026

Tom Rapp was amazing, he was a complete professional and looked after me so well, he is an asset to the company

13 March 2026

Thankyou Josh for your excellent service and making the purchase of my mini (Matilda) straightforward. I'm very happy with my new car & appreciate your help, see you in 2 years ??

12 March 2026

Great service. The only thing I would mention and it has nothing to do with sales or the centre as such, is the voluntary return process to mini finance. I have current complaint in place as the information was not clear on this process.

10 March 2026

Tom was amazing and got us a really good deal, he is a great asset to your company

10 March 2026

Really helpful, knowledgeable and enjoyable experience

09 March 2026

Just really keen to help me get what I wanted at the best price

06 March 2026

My salesman Josh was really helpful and informative. I was not sure what i wanted and he helped me work through to find my ideal car

06 March 2026

Excellent customer service. Extremely friendly, professional and accommodating. Josh Winter was absolutely brilliant from start to finish!

06 March 2026

Kathryn and Dave were very friendly and welcoming and knowledgeable

06 March 2026

Josh was great from start to finish and kept me updated along the way whilst waiting for my car to arrive

05 March 2026

Josh and the team were very friendly and helpful when I was trying to get the best deal for a new mini, Josh was patient with my indecisiveness and didn't make me feel pressured into any decisions

04 March 2026

Very helpful staff

04 March 2026

Great customer service, stayed past their finishing time on a Friday night. I changed my mind twice on the finance options and Paul was very accommodating to finding me the right finance deal.

04 March 2026

Staff were really welcoming friendly and informative

04 March 2026

Josh was great and couldn't have done any more to help.

04 March 2026

Josh reached out asking if I was in the market and by the following day I had reserved my car. Everything was so well organised and the team pulled all the stops, delivering on everything as promised. Welcoming, organised, and genuine fun experience

04 March 2026

Josh the salesman was extremely helpful and kept in touch with me every step of the way through the process

04 March 2026

From start to finish nothing was too much trouble for Kathryn, i must of sent loads of emails and i am sure she would be busy with other clients, but would always reply promptly and assist in anyway possible. She went above and beyond, amazing.

01 March 2026

Great services all round

27 February 2026

Kathryn at Vertu has been outstanding throughout my journey I really wouldn't want to purchase from anyone else after this wonderful experience.

20 February 2026

The sales manager Kathryn was excellent in helping me with the process

20 February 2026

Josh was extremely helpful, listened to everything I wanted and made the whole experience stress free. He got me exactly what I wanted and explained the entire process as it was my first car and I was clueless going into it.

17 February 2026

Paul was really patient and helpful. He explained everything really carefully and kept in touch while we waited for the car to arrive.

08 February 2026

We have had 3 cars previously from Josh at Vertu and every time it has been perfect.

04 February 2026

The sales person was exceptional nothing was too much trouble.

04 February 2026

Great experience from the moment I entered the show room until post delivery of my new car. Paul Martin was knowledgeable, friendly and his communication throughout the process was excellent.

23 April 2026

Excellent check in and the version update was amazing

21 April 2026

I was kept informed about the condition of my car by the Mr Ritchie the service manager

21 April 2026

Gramham was lovely and very helpful. Explained everything so i understood. Also helped with finding cheaper tyres. Thank you. Love the sevice plans y have in place. Makes it affordable.

19 April 2026

I was also sent a video showing every detail of the service. Very professional. FANTASTIC.

19 April 2026

The service received is excellent.

17 April 2026

Friendly and helpful

16 April 2026

I've been a customer of this garage for many years now. Whether choosing a new car or calling for a service, it's the only place to go. The staff and service are second to none. Graham perfect person to deal with. Professional and friendly always

15 April 2026

I was called a number of times to arrange the service, it turns out that it was arranged a month early. It's not a very impersonal service, you clock in via a machine and deposit your key. I feel my vehicle could have been serviced in a time slot

15 April 2026

Fantastic help from layna she was very helpful and made the process easy

15 April 2026

Professional service

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14 April 2026

Friendly staff, kept me informed throughout the day, great little video of work carried out, talked me through the work and the paperwork.

13 April 2026

100% satisfied I love this branch everyone's is so kind caring and welcoming.

13 April 2026

Quick timings. Great service from staff.

09 April 2026

Lovley coffie but I think you run out of biscuits that day plus no cold cans of pop in the fridge

05 April 2026

Very pleasant, helpful staff, everything was handled quickly and efficiently. I opted to wait, so spent a lovely quiet 90 mins in the reception area with a coffee.

05 April 2026

Justin in service dept extremely helpful & friendly.

05 April 2026

5 star service. All staff very attentive. Excellent communication.

04 April 2026

girl who took payment was argumentative, I requested a print out of my service history as you don't give service books anymore. Car failed MOT on one front windscreen wiper. I had replaced the other one 2 weeks earlier but insisted replace 2 at £45!

31 March 2026

All staff friendly and professional the video taken during the M.O.T was helpful too

31 March 2026

Very impressed with the service that I received.

31 March 2026

Job sorted first time, with good communication from excellent technicians. Big shout out for Graeme Richie, who kept me informed of the issues and progress.

31 March 2026

Was expensive but a good job done on my mini SD.

31 March 2026

Good service

31 March 2026

Always use Bolden mini, service manager very helpful and all of the staff friendly. Great all round service

28 March 2026

Smooth operation

24 March 2026

Amazing staff

19 March 2026

Originally the problem was identified as a fault with the battery and we requested a report which to date has not been received from the service department ( Graeme ).

18 March 2026

Easy to use friendly staff

18 March 2026

Friendly efficient service. Vast improvement from my last visit.

17 March 2026

Unsure if this is for the visit on 04th March or 11th March ? 04/03 - BMW brought in for a water leak on the sunroof. Got a health check? - had to rebook in a week later to look into the water leak ? 11/03 - Water leak resolved.

17 March 2026

Good service

16 March 2026

Car collected and dropped off after service and MOT. Washed and vacuumed out. Kept updated with video and phone calls from Graeme wh explained advisories to me.

15 March 2026

A well organised service. Graham was helpful, friendly and efficient.

13 March 2026

Friendly staff

12 March 2026

Professional helpful service.

09 March 2026

Always well looked after ...from Booking in at Reception and being kept up to date with how things are proceeding etc. The video check health care check and valet also very much appreciated as part of the customer service. Thanks Kath Morris

08 March 2026

Very. All went smoothly

08 March 2026

super efficient. kept uptodate throughout the process. additions recommended and take.

08 March 2026

Great service keep me updated all the time

04 March 2026

Problem dealt with quickly & efficiently

03 March 2026

Always very helpful staff always help with any questions

03 March 2026

It would be helpful that when booking your MOT appointment on line that you are made aware that your drop off time is not your time slot and expect to have your car in for the day

03 March 2026

Excellent service to myself and my Mini.

01 March 2026

Graeme is always a pleasure to deal with, he's professional, witty and down to earth. He was especially fantastic this time when I was a difficult customer this time. Being unwell, in a new job unable to be on my phone and working late. 5/5

28 February 2026

The whole process was very positive and professional . I would happily recommend it to anyone looking at getting a new vehicle.

28 February 2026

Very satisfied- always a good experience at this site

27 February 2026

We were advised throughout the service and given a video to watch regarding the procedure.

24 February 2026

Time slot was from 10am until 12.30 you had the audacity to call me at 12.45to say the service would be delayed by at least 2 hours with a feeble exuse

24 February 2026

Josh was very professional in all aspects of explaining all about my minicountryman. Couldn't have asked for anyone better!

24 February 2026

Always a fantastic service from Vertu Mini. Graeme always looks after us and keeps us well informed.

21 February 2026

Always ready to help.

21 February 2026

All done very well and kept informed

20 February 2026

Attention and customer service from all staff . Kept up to date with progress all morning

19 February 2026

Really good, very welcoming, staff were wonderful

16 February 2026

First impression as a new customer I didnt get a warm welcome from the staff member as I struggled to navigate my way through the self check-in and the member of staff was irritated that she had to help me. in contrast to the male staff on collection

15 February 2026

It took a very long time to complete.

14 February 2026

Since the car came back, the exhaust is blowing through the manifold. We pay for a service plan, and yet you missed this?

14 February 2026

The inspection video was not received.

11 February 2026

I was seen promptly and all staff were polite and pleasant. The issue with my car was fixed under warranty at no cost and I also had a free vehicle health check and valet.

10 February 2026

great staff, service. done quickly

07 February 2026

First class workmanship and warm hearted customer service

05 February 2026

The only issue is I had to wait 10 minutes to speak to the scheduling people yet when I was in the garage there were a lot of staff stood around talking to each other.

05 February 2026

Always excellant. GraemeRitchie is amazing

05 February 2026

I was not impressed with my initial reception when I came into the dealership.

04 February 2026

The are always ace, communication is good and I never have a problem.

02 February 2026

From arrival and check in to leaving Vertu, I was treated with nothing but warmth, professionalism and excellent customer service, from every single member of the Vertu team with whom I came into contact.

02 February 2026

My first visit and first service for my car, very happy

02 February 2026

Easy to deal with Excellent communication Faultless service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Sunderland.

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0900

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map

Address

Boldon Business Park, West Boldon, NE36 0BQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0902

Map

Areas served

Sunderland as well as surrounding areas including Gateshead, South Shields, Washington and Jarrow

View map