OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 87 comments received in the last 90 days.
05 August 2024
A wonderful car, excellent customer service and a great deal.
02 August 2024
Friendly efficient service all round
02 August 2024
There was an error on the order but this was very quickly resolved.
02 August 2024
All very professional
13 July 2024
Tom was fantastic at addressing any issues that arose during the sales process. Good knowledge of the cars and anything he could do to help he did.
13 July 2024
We love the quality and relauability of the cars and the excellent service from Vertu Sunderland.
12 July 2024
Great customer service
10 July 2024
Nice to deal with
03 July 2024
Staff polite and helpful and was updated regularly about the delivery
05 September 2024
Car was ready on time and staff were helpful.
02 September 2024
They advised at every step of the process..they fitted in with me as my husband was poorly and could not drive. They delivered my car back to me.
02 September 2024
I always revive a high standard of service, staff are always very helpful
02 September 2024
Good response to out of warranty issue
02 September 2024
Good sales support
29 August 2024
Professional
28 August 2024
All work is carried out as agreed and we are kept informed at every stage.
28 August 2024
A little confusing why it needed an inspection
28 August 2024
Service was excellent.
28 August 2024
From start to finish you get a good service
30 August 2024
Tom was very professional and knowledgable when selling the car, was very accommodating when arranging delivery around my holiday dates.