OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
66 ratings and 29 comments received in the last 90 days.
10 June 2022
Everything explained
05 June 2022
Andy, Charlotte and Victoria made this experience so incredibly easy and hassle-free. I was kept up to date right the way through the process and Victoria delivered a first-class handover once again. A fantastic experience from start to finish.
05 June 2022
Really easy process, staff very knowledgeable and helpful
31 May 2022
Very helpful, good and timely comms, accomodated changes and flexible
13 May 2022
Kathryn was VERY patient with me during the ordering process and kept me updated as the manufacturing delays progressed.
13 May 2022
Garage kept me up to date on when my new mini would be ready and answered any of my questions
11 May 2022
The overall experience was fantastic, we found Victoria Stubbs (our sales person) very helpful. We were updated regularly and the whole process was very easy and smooth.
09 May 2022
Excellent service on the sale by Francesca and her handover was good nothing was a problem to her
08 May 2022
I am 100% satisfied with the purchase and delivery. It was really straight forward and professional.
08 June 2022
Excellent service
31 May 2022
The service advisor made sure my vehicle was ready a have hour sooner due to an unexpected appointment at the QE Hospital Gateshead without his help I would have to cancel the full service and return at a later date for completion
30 May 2022
No issues curtsy car given and called me when car was ready
30 May 2022
Graeme and the team at Vertue Sunderland always look after me. I know I'm not being duped and they only do what is required but always keeping me informed. Trust Graeme 100% and wouldn't go anywhere else for my MINI to be serviced
29 May 2022
Charlotte and brook were very helpful
28 May 2022
Brilliant service, the fault with the engine management light was found straight away and the problem resolved.
26 May 2022
I did not need a service Just a Mot Graeme look into this matter but when the car needs a service I will be bringing to this garage
19 May 2022
i was phoned to explain the work done and payment was clarified in line with work done
16 May 2022
Everything went smoothly and on time, cannot fault anything. The team were very friendly and explained everything clearly.
13 May 2022
Very knowledgeable
13 June 2022
During a difficult period, the contact and approach was excellent. Could not fault it